Help Center

Answers about recharge, ordering, delivery and after-sales

How to Recharge

BaiYi Mall uses a prepaid balance model: top up your account first, then pay for orders from your balance. Recharge is completed by transferring funds to our receiving account and uploading the payment receipt for review.

Step 1 — Choose amount and channel

Go to Recharge Center, pick a quick amount or enter a custom one. Single recharge range: ¥10.00 – ¥200,000.00.

Step 2 — Transfer the money

The receiving account or QR code for the selected channel is displayed. Please transfer exactly the requested amount from your own account.

Step 3 — Submit your receipt

Fill in your sending account, the transferred amount and time, then upload a screenshot of the payment. Requests are reviewed within 1 business day.

Step 4 — Balance credited

Once approved, the balance is credited to your account immediately and recorded in your balance history. You will also receive an email notification.

Recharge channels

Channel	Account name	Account number	Transfer instructions
Alipay	深圳市百易科技有限公司	shop@brxx168.top	1. Open Alipay and choose "Transfer" 2. Enter the receiving account shop@brxx168.top and verify the payee name 3. Transfer exactly the requested amount, put your request number in the note 4. Take a screenshot of the receipt and upload it here
WeChat Pay	百易商城国际版	BaiYiMallService	1. Open WeChat and go to Payments -> Transfer 2. Fill in BaiYiMallService (or scan the QR code on this page) 3. Transfer the exact amount and keep the receipt screenshot 4. Upload the receipt here and wait for review
PayPal	BaiYi Technology Limited	billing@brxx168.top	1. Log into PayPal and choose Send and Request -> Send a payment 2. Recipient: billing@brxx168.top 3. Choose "Goods and Services" and match the requested amount 4. Download the transaction receipt and upload it here
Visa Card	BaiYi Technology Limited	4532 8800 1234 5678	1. Transfer to the card number below via online banking or branch counter 2. Beneficiary: BaiYi Technology Limited 3. Please use a card registered in your own name 4. Keep the bank receipt and upload it here
Bank Transfer	深圳市百易科技有限公司	6222 0210 0000 1234 567	1. Make an interbank transfer via online or mobile banking 2. Beneficiary bank: ICBC Shenzhen Branch 3. Put your request number in the remark field 4. Keep the receipt screenshot and upload it here

Ordering Process

1. Browse as a guestAll product information is public — no account required.

2. Sign up with emailGet a 6-digit verification code by email (valid 10 minutes) and create your account in seconds.

3. Add to cart & checkoutDigital and physical items can be mixed; shipping is calculated for physical items only.

4. Pay with balanceIf your balance is insufficient, recharge first — one click jumps to the Recharge Center.

5. DeliverySoftware is issued instantly; hardware ships with a tracking number.

Software Licensing

Software products are delivered as a license key plus a download link, generated automatically once payment succeeds and available at any time under My Account → My Orders → Order Detail.

License type: lifetime, annual or subscription — stated on each product page.
Device limit: some licenses bind to a maximum number of devices.
Keep it safe: the license key and download link are personal; do not share them.
Re-issue: if a key is lost, contact support with your order number.

Hardware Shipping

Physical products ship worldwide via international express. Shipping fee is estimated at checkout based on the destination and number of items; orders above the free-shipping threshold ship free.

Dispatch within 1–3 business days after payment.
A tracking number is provided and visible in your order detail.
Customs duties and import taxes are the buyer's responsibility.
Please confirm your address before ordering; address changes after dispatch may not be possible.

Refund Policy

Refunds are credited back to your store balance. Because balance is a prepaid instrument, please read the following carefully.

Software: once a license has been issued and viewed, it is generally non-refundable unless the key is invalid or unusable.
Hardware: returns accepted within 7 days of receipt if the item is unused and in original packaging; return shipping is paid by the buyer unless the item is defective.
Processing: approved refunds are credited to your balance within 1–3 business days.
Withdrawal: balance withdrawal is subject to review; contact support for assistance.

FAQ

How long does a recharge take?

Requests are normally reviewed within 1 business day. Once approved the balance is credited instantly.

The transferred amount does not match my request — what happens?

Please contact support with your request number. Mismatched amounts are usually rejected so you can resubmit a correct request.

Can I pay without recharging?

Currently all orders are settled from your balance, so a recharge is required before checkout.

Which currencies do you support?

Prices can be displayed in multiple currencies; recharge and settlement are recorded in the base currency stated in the Recharge Center.

Is my personal data safe?

We only store the email address required for your account and order information. See our Privacy Policy for details.

Contact Support

Cannot find an answer? Reach us through the channels below and we will reply shortly.

Support email： support@brxx168.top
Service hours：Mon - Sun, 09:00 - 21:00 (GMT+8)
WeChat：BaiYiMallService
Telegram：@BaiYiMallService